With this update, we are introducing one of the biggest expansions to LearningSuite yet: new AI features that make your platform significantly more personal, interactive, and automated.

The focus is on three new areas: the AI Concierge as a global assistant, AI Agents for specific use cases, and Member Properties for structured personalization of your content.

The AI Concierge: Your global assistant in LearningSuite

The AI Concierge is a central assistant available to your Users everywhere on the platform. It helps answer questions more quickly, provide guidance, and offer support directly where it is needed.

For example, you can use the Concierge to make content from Courses easier to find, automatically answer frequently asked questions, or provide Users with a central point of contact for help.

In the configuration, you define exactly how the Concierge should behave. This includes the persona, AI Model, Tone of Voice, form of address, response length, and emoji use. You can also store a fallback message in case the Concierge cannot answer a question.

You also control which content the Concierge may access. Access is possible only to Courses that a Member is authorized to access, to all Courses with special knowledge tolerance, or to all Courses. In addition, you can specifically include or exclude content, enable Web Search, integrate documents, and take Member Properties into account.

This enables the Concierge not only to answer general questions but also to provide Personalized AI Responses. For example, if certain intolerances are stored for a Member, the Concierge can tailor suitable recommendations or recipes accordingly.

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AI Agents: Specialized bots for specific use cases

While the AI Concierge is available globally, AI Agents are designed for targeted use. They can be integrated directly into content and specific areas, for example in Lessons, Hubs, or Pop-ups.

An AI Agent can serve a very specific purpose: as an FAQ bot, coaching bot, support bot, writing assistant, mindset bot, or conversation assistant. You decide where the Agent is used, what it looks like, which prompts it uses, and which task it should take on.

In a Lesson, for example, you can add the “AI Agent” element and then connect the appropriate Agent. This creates interactive content that not only conveys information but also works directly with the Member.

AI Agents can also access Course content and Member Properties. This enables highly individual use cases, such as personalized recommendations, context-based assistance, or answers based on previous information.

Currently, AI Agents can access Lesson texts, videos, and transcripts. Assessment content, file attachments, Hubs, Community, and Event Plan are not currently supported.

The key difference

The AI Concierge is your global assistant. It is always available, not tied to a specific process, and ideal as central help within your platform. You can think of it as a small support version of yourself that answers questions and provides guidance at any time.

AI Agents, on the other hand, are specialized bots for specific use cases. They are embedded in content in a targeted way and work in a highly contextual manner, for example for a specific module, Lesson, or process.

Member Properties: Structured data for true personalization

Member Properties are structured additional information that you can store for your Members. This includes, for example, goals, nutrition data, body data, onboarding information, clothing sizes, emergency contacts, or detailed free-text responses from forms.

This data helps you organize Members better, address them more specifically, and personalize content more extensively. At the same time, you can map internal processes directly in LearningSuite, such as onboarding, current-state analyses, questionnaires, or individual profile information.

Member Properties are created under “Properties” and organized in profiles or cards. They are filled in either by Members themselves, by you in the Member Pop-up, via the property overview, or automatically through external systems and the API.

The feature becomes especially powerful in combination with content. In texts, you can use Member Properties directly as placeholders. Properties can also be used in media elements, buttons, links, and checklists. This creates content that automatically adapts to the respective Member.

Personalized AI through Member Properties

The combination of AI Agents, AI Concierge, and Member Properties opens up entirely new possibilities.

A coaching bot can address a Member’s goals. A nutrition assistant can take intolerances into account. An onboarding Agent can answer questions based on the Employee Data already stored. And a Concierge can provide Users not only with general help but also with answers that truly fit the respective profile.

It is important to note: Member Properties do not replace regular submissions. You will continue to use the submissions feature for assessable work and traditional submissions. Member Properties are designed to store structured information permanently with the Member and make it usable for content, processes, and AI features.

Conclusion

With the new AI update, LearningSuite becomes significantly more personal and intelligent. The AI Concierge supports your Users globally across the entire platform. AI Agents enable specialized assistants directly within your content. And Member Properties provide the foundation for true personalization.

This transforms a traditional Learning Platform into an interactive system that not only provides content, but also actively supports, guides, and responds individually to your Users.